Important Pricing & Subscription Details
By subscribing to a Generators On Call membership plan, you are purchasing an annual membership, the “Initial Term,” that consists of a recurring monthly fee (payable in 12 monthly installments) for the annual membership plan you select. In order to guarantee you with uninterrupted back-up power for the future, at the conclusion of the one year Initial Term, your selected annual membership plan will automatically renew, the “Renewal Term(s)”, with each Renewal Term payable in 12 monthly installments. The recurring membership plan will begin when your purchase is completed. As a Generators On Call member, we strive to supply you with uninterrupted power services now and in the future.
Provided you have not used Generators On Call services or benefits, you may cancel your membership and receive a complete refund within 30 days of enrollment by contacting Member Services via email at info@GeneratorsOnCall.com. If you have used Generators On Call services or benefits, or are requesting a refund outside of our 30 day cancellation policy, a refund of the annual membership is not possible. We have a strict cancellation policy because we secure a generator specifically for your use, guaranteed, no questions asked. Even if your generator stops working, we have a replacement generator we will supply to you free of charge. Simple, Fast, Efficient!
Home Delivery of your Generator
At Generators On Call, we make our best efforts to ensure timely home delivery of your emergency back-up generator within 24 hours of your request. Do the nature of hurricanes; the scheduled delivery time may be in the early morning or late evening hours. Our dispatched representatives work around the clock making deliveries to all of our members. If you are scheduled for delivery at an inconvenient time for you, we will make every effort to reschedule delivery at a more convenient time. Please note, we do not provide exact delivery times. Rather, we schedule delivery windows due to our planning of efficient routes in order to best avoid road closures, traffic, and weather.
Information We Collect – In order to better serve you, Generators On Call collects information about you from sources including: information voluntarily provided by you during the registration, enrollment, and fulfillment processes; through the use of our Services, and through use of our Site, advertisements, or our promotional materials. We reserve the right to combine the information we have automatically collected from you with other information we collect about you from sources including email and telephone correspondences with Generators On Call, our agents, affiliates and third parties. We do this to improve the products and services we offer you, to improve the customer experience, and to develop new products and services based on your feedback or use.
Information You Voluntarily Provide to Us
In order to provide you with our services, you voluntarily provide Generators On Call with the majority of collectible information when you search, enroll, order, participate in questionnaires, or communicate with customer service. Generators On Call together with our providers, processors, and partners securely store information about your membership account, including your name, email address, mailing address, physical address, payment and financial information including credit card and debit card numbers, information for merchant processing, phone numbers, personal details to verify your identity, communications preferences, or any other related information necessary for Generators On Call to safely and securely provide you with a positive customer service and membership experience.
Conditions of Use, Notices, and Revisions
If you choose to visit the Generators On Call site, your visit and any dispute over privacy is subject to this Conditions of Use, Notices, and Revisions including limitations on damages, arbitration of disputes, and application of the law of the state of Florida. If you have any concern about privacy at Generators On Call, please send us a thorough description of the concern to info@GeneratorsOnCall.com.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Jurisdiction and Venue
You agree that any legal action brought against Generators On Call shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made through Generators On Call shall be an appropriate federal or state court located in Broward County, Florida.